Frequently Asked Questions
Everything you need to know about your Russet experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I return an item for a refund?
You can return any unworn, unwashed items with tags attached within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How should I care for my Russet garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner tag of each piece.
Do you offer international shipping?
Yes, Russet ships to over 50 countries worldwide. Shipping fees and import duties are calculated automatically at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package in real-time.